Privacy Statement

This privacy statement applies to all services that come under Emil Frey Car Trading Netherlands and its affiliated companies, apart from those services where a specific privacy statement that applies to that service is referred to.

We see it as our duty to respect the privacy of our existing and prospective customers and to handle their personal data with care.

In this privacy statement, you will find general information about the way we handle your personal data.

Our goal

Our goal is to give you the best possible service. In order to be able to provide you with a tailored and personal service, we need your personal data.

We naturally ensure that we comply with the latest legislation and regulations that apply to the usage of personal data.

You can trust Emil Frey Car Trading Netherlands and its affiliated companies to handle your personal data with care and be sure that our service provision is transparent, trustworthy and personal.

What is personal data?

As soon as data can identify you as a person, this data is called ‘personal data’. Examples of personal data are your name, address, date of birth, bank account number and user name.

In this privacy statement, we will tell you about the way in which we handle your personal data and about the measures we take to protect your personal data.

In this privacy statement, we use the definition ‘data subject’. A data subject is any person whose personal data is processed by Emil Frey Car Trading Netherlands and/or one of its affiliated companies.

Why is your data processed?

We like to communicate with you honestly and transparently about using your personal data.

In the section ‘Retention period for personal data’, we have distinguished between the different data storage categories we deploy.

We only use your personal data for the purposes set out next to this text.

Contract Products and Services

Information while purchasing our Products and Services

What we use your personal data for

In addition, we want to keep our customers well informed. If you buy a product or service from PGA Nederland NV and/or one of its affiliated companies then we use digital means to keep you informed. We may for example inform you by e-mail about the status of your purchase and/or order or about product recalls, maintenance periods and guarantees etc.

When do we do this?

If you buy a product or service from us. We do this on the basis of the agreement to be carried out.

Information while using our Products and Services

What we use your personal data for

We try to keep our products and services as interesting as possible for you. For instance, we use your data to present you with product information and services that are as relevant to you as possible, for example via our websites and digital news reports and via the system integrated into the vehicle (if this is supported).

When do we do this?

If you buy a product or service from us. We do this on the basis of legitimate interest.

Information based on customer request

Information on questions and complaints

Additional information

Which personal data of yours do we process?

In order to give you the best possible service and depending on the service that you purchase from us, we will need the following personal data (amongst other information):

stroke_full First name(s) and surname
stroke_full Address
stroke_full Postcode
stroke_full Town/city where you live
stroke_full E-mail address

stroke_full User name and password for customer portal
stroke_full Telephone number
stroke_full Gender
stroke_full Hobby and lifestyle preferences
stroke_full Car data (incl. numberplate, chassis number)
stroke_full Copy of driving licence (for the test drive)

External services

Our dealer contracts mean we are obliged to share certain data with the importer and/or car manufacturer. This is done so that product recalls can be carried out, for instance.

In addition, in certain cases we use external service providers, for example for marketing activities or for the financial settlement of those payments for which we use a payment provider. In addition, your data may be provided to affiliated intermediaries and/or to providers of insurance and financing products.

Naturally we make clear arrangements with these parties to ensure they handle your personal data with care. The personal data in question is only used to carry out the service in question.

Retention period for personal data

We do not retain your personal data for longer than necessary.
Our basic principle is that we only retain personal data for as long as is necessary to be able to deliver the service to you. Here, we distinguish between two groups:

Group A - active customers

These are the customers in the category of ‘less than 48 months since a purchase or service visit’. This 48-month period stems from the average period of time a vehicle is used for and from the obligatory APK (periodic vehicle inspection) that must be carried out.

Group B – non-active customers

These are the customers who on the basis of consent have given us their unambiguous consent to receive specific product and/or services information.

For the other non-active customers, only the statutory retention period applies (84 months). This group will not be contacted any more.

In some cases, we are under a statutory obligation to retain personal data for longer periods. For example, tax legislation requires us to retain fiscally relevant personal data for seven years.

When it comes to data obtained on prospective customers, we only use it for the purpose for which it was provided and do not retain it longer than 18 months.

How is your personal data protected?

Emil Frey Car Trading Netherlands and its affiliated companies have implemented suitable technical and organisational measures to protect your personal data. We naturally do all we can to protect your personal data optimally against unauthorised access, loss or theft.

The staff of Emil Frey Car Trading Netherlands and its affiliated companies can only access your personal data when it is strictly necessary for them to do so.

If your personal data is being processed by an external party then we will have reached agreement with him about the way in which your data is to be protected. If we bring in an external party for our services who processes personal data then we will make sure that this party complies with our data security requirements too.

Which rights do you have as the data subject?

As the data subject, there are a number of rights that you can call on. These include the following rights:

Right of inspection

Right of correction and deletion

Right to limit the processing

Right to oblivion

Right to object to the data processing

Right to data portability

If you would like to know about the other rights you have as the data subject then please get in touch with us at the e-mail address below.

Cookie statement

We use cookies to serve you personally and better. Cookies are small text files that can be used by websites to make user experiences more efficient. Emil Frey Car Trading Netherlands uses these cookies to personalise content and ads, to provide you with social media features and to analyse our website traffic. Read more about this in our cookie statement.

Contact

If you have comments or questions about this privacy statement or if you wish to inspect your personal data then you can get in touch with us at this e-mail address: info@emilfreycartrading.nl

If you have a complaint then you can submit it to the AP (the Autoriteit Persoonsgevens/the Dutch Data Protection Authority). This privacy statement complies with the standards laid down in the GDPR (the General Data Protection Regulation, known in the Netherlands as the ‘AVG’) and was drawn up on 10-10-2024.

We will naturally keep you informed about any changes.